News

Last week, the U.S. Department of Transportation (DOT) released a proposed rule aimed at making air travel more accessible for people who use mobility devices. The rule aims to address three key areas the Society has long advocated for: penalties and remedies for airlines that mishandle mobility devices; safe, dignified and prompt assistance for people who use mobility devices; and improved accessibility standards on planes.

To address mishandled mobility devices (devices that are lost, delayed, damaged, or stolen) the rule would require airlines to notify affected passengers of their right to file a claim, receive a loaner device, and choose a preferred vendor for device repairs or replacements. The rule would promote safe, dignified and prompt assistance for people who use mobility devices by requiring enhanced annual training for airline employees who assist passengers with mobility issues or who handle mobility devices. In addition, the rule would specify that airlines have 24 hours to return a delayed mobility device to a passenger’s destination. The rule would also require airlines to provide prompt and dignified services for boarding and deplaning aircraft. Finally, the rule would implement new standards for improved performance for on-board wheelchairs and notifications after loading and unloading aircraft.
 
This rule is in part due to the continued advocacy efforts of the disability community, including MS Activists and coalition partners such as the Consortium for Citizens with Disabilities. Longstanding priorities, such as the implementation of the Air Carrier Access Act are being addressed. In addition, the rule also looks for public comment on two additional issues affecting people who use mobility devices: size standards for lavatories on twin-aisle aircraft and reimbursement of airfare differences for people who use mobility devices.

The comment period for this proposed rule ends on May 13th. If you or are interested in commenting to share your personal perspective, please submit your comments to regulations.gov found here.